Frequently Asked Questions

General

What is Telehealth Recovery Network?


Telehealth Recovery Network, LLC is comprised of dedicated individuals who are committed to help you find your own pathway to optimum health. We believe in empowering our members by providing options of care and support that feel right for you. The choice is yours because your healing path is a personal one.

Our Vision is to become the Gold Standard of virtual mental health support and treatment.




How is Telehealth Recovery Network (TRN) different than other telehealth providers?


TRN offers a multi-faceted and integrated approach model to mental health and addiction recovery through our proprietary platform, MY TRN. This includes having quick and easy access to Our Peer Recovery Professionals, Licensed Therapists, a Self -Help module and many other holistic resources. Our Peer Recovery Professionals are available 24/7. Our members have a choice to use video, voice or a live chat to talk to a provider. We are the only Telehealth Network that has a Gold Standard of Care model.




What is the Gold Standard of Care?


Telehealth Recovery Network’s Gold Standard of Care:

  • We support you 24/7, our door is always open
  • We cultivate a healing centered approach that prioritizes multiple pathways to wellness.
  • We provide individualized support that emphasizes the unique journey of each person.
  • We offer access to specialized therapy to address diverse needs.
  • We maintain a culture rooted in holistic practices and person-centered approaches.
  • We hold the belief that wellness is possible for all.




What services does Telehealth Recovery Network offer?


  1. Video, Voice or Live Chat Sessions with Peer Recovery Professional
  2. Video, Voice or Live Chat Sessions with Licensed Therapists
  3. Scientifically proven, self-help modules
  4. Other Holistic Resources




What is the cost?


If you are accessing services through a group, depending on the package the group chooses to provide, there will be no additional charges to you unless additional services are added.

If you are accessing services as an individual, payment would be determined by the package chosen through our web or mobile application. A variety of packages are available.

TRN also provides an option to gift a package to another user.




Can I use my health insurance to pay for Telehealth recovery Network services?


Not currently. We are working on developing access to our services through insurance.




How do I become a member of Telehealth Recovery Network?


By belonging to a group that participates in our network. We work with University, Corporations, Government and First Responder agencies. Please ask you workplace or Organization if they are registered with TRN.

You may also sign up as an individual for our services.




How can I find out more information about my group becoming a member of TRN?


Please send an email request for information at INFO@teleheathrecovery.com.




Can I add additional services onto my individual or group package?


Yes. Additional services such as additional therapy sessions may be available for an additional fee.




What if I am not part of a group that participates?


You can sign up as an individual to access Telehealth Recovery Network services and the MY TRN Platform.




How can I help a family member with a mental health or addiction disorder?


We can support you. It can be difficult to support a family member who is struggling. You can mention to your loved one that they can access help through our network and join as an individual. You can also receive services independently of your loved one to learn coping skills and how to deal with the anxiety, fear, and other effects that their mental health and addiction may have on your life. We do not share your loved one's information with you and do not share your information with them. Security and Privacy is our standard.




What if I want to gift someone with therapy?


TRN offers gifting options. Please look for the gifting options on our website for more details.




How can I encourage my loved one to utilized TRN services?


You can GIFT your loved one services thru our GIFT section on the website, sit in on a counselor meeting if the approve, help them download the app. If they still are not motivated to seek help you can ask us for a resource to an interventionist to help bring them around to accept receiving help.









Sessions

Do I have to utilize video sessions? Can I access services by text only?


TRN offers its members the option to choose their preferred mode of communication before every session. Members can choose between a Video Session, Voice Session or a Live Chat Session.




Can I access Telehealth Recovery Network services from my smart  phone and a computer?


Yes. Members can download MYTRN app form the Android Play Store or IOS Marketplace. Once downloaded, please sign in to use our services.

Alternatively, members can Press “Log In” from the top of our home page or go directly to mytrn.com on their PC or Laptop.




How do I make an appointment?


Members have two ways to speak to a provider:

On Demand- Our Peer Recovery Professionals are available 24/7. To access a Peer Recovery Professional, just choose the option to “talk toa Peer Recovery Professional now” on the mobile application or the web portal one you are logged in.

Schedule a Session: Our Peer Recovery Specialists and Licensed Therapists are available for scheduling future sessions. To schedule a future session, just choose the option to “Schedule a Session” on the mobile application or the web portal one you are logged in.




What if I want to talk to someone right now?


You may choose to talk to a Peer Recovery Professional immediately, instead of scheduling an appointment. However, availability of Peer Recovery Professionals may be limited, and your regular Peer Recovery Professional may not be available.




Will I be reminded of my upcoming appointment?


Yes. Members have the option in their “Settings” profile to turn on or off notifications and customize them to their preferences.




Can I choose what Peer Support Professional or Therapist I work with?


Yes. Members can browse the provider’s bio to find one that best fit their personal preferences.




What if I do not want or don’t have time to talk to a Provider?


Telehealth Recovery Network believes that wellness is an active process. All members are provided access to self-help modules that are based on clinical research within the Telehealth Recovery Network platform.




Is there a way to provide feedback about the services I receive?


Yes. An opportunity to provide feedback about your experience is offered after each appointment.




Can my TRN provider help me find local resources in my community?


Yes. Telehealth Recovery Network providers have access to databases of local resources.




Will I be able to cancel or change an appointment?


Yes. Members have the option to cancel or modify existing booked sessions. Please go to My Appointments Tab, choose the appointment you would like to edit and follow the directions. All changes must be completed prior to the appointment start time.




What happens if I am late for a scheduled appointment?


TRN providers will wait for 15 minutes after a scheduled appointment start time to accommodate any unforeseen delays. Once the session is started, it will continue for the duration of the scheduled time as there may be other scheduled sessions immediately after yours.

After 15 minutes of waiting, the provider will mark the session as a “No Show” and the session will be deducted form your package and charged to your account.




What happens if I miss an appointment?


If a session is not cancelled prior to the scheduled time, it will count as a missed appointment and a used session. If you would like to discuss having the session credited to your account, please reach out to us at subscriptions@telehealthrecovery.com.





Peer Support Services

What is peer support/peer recovery?


Peer support encompasses a range of activities and interactions between people who have shared similar experiences of living with a particular issue. This mutuality— often called “peerness”—between a peer worker and person using services promotes connection and inspires hope. By sharing their own lived experience and practical guidance, peer workers help people to develop their own goals, create strategies for self-empowerment, and take concrete steps towards building fulfilling, self-determined lives for themselves. The Peer Recovery Professionals at Telehealth Recovery Network utilize lived experience with behavioral health issues to connect and support service users.




Is peer support effective?


Yes! Research on the effectiveness of peer support continues to emerge. The research to date finds that peer support has many benefits to people living with a variety of behavioral health conditions. Some examples include: Increased social functioning, empowerment and hope, decreased self-stigma, Increased quality of life and life satisfaction, decreased criminal justice involvement, reduced relapse rates, reduced substance use, and greater housing stability.




Who can use Peer Support Services?


Anyone who is struggling with a life issue. Some examples of reasons why people use Peer Support services include:

  • ADD and OCD
  • Alcoholism and Substance use Disorders
  • Anger Control Issues
  • Anxiety
  • Bipolar Disorder
  • Chronic Pain/Illness
  • Depression
  • Disabilities
  • Eating Disorders
  • Family and Relationship Issues
  • Process Addictions (Sex, gambling, shopping, gaming, etc.)
  • Grief
  • Identity Issues
  • Personality Disorders
  • Trauma and PTSD




What will my first session with a Peer Support Professional be like?


Telehealth Recovery Network sessions with a Peer Recovery Professional are easy to access, safe and secure. Sessions can be video, or text based, depending on your comfort level. You can also initiate a video session and tun off the camera until you feel comfortable enough to turn it on. The Peer Recovery Professional will ask questions to get to know you, talk to you about wellness, and help you assess your own wellness and begin setting a wellness goal. The Peer Recovery Professional will meet you where you are at and provide support based on your needs and preferences.




What will ongoing sessions with a Peer Support Professional look like?


Subsequent sessions with a Peer Recovery Professional will be tailored to meet your needs. In general, once you have established a helping relationship with a Peer Recovery Professional, you can expect that they will check in with you on your goals and ongoing issues, as well as follow up on any discussions from prior sessions. Beyond those basics, all peer support sessions are up to you.




What kind of topics can a peer talk about?


Peer Recovery Professionals are equipped to talk about all aspects of life. A Peer Recovery Professional’s role is to support, listen, and coach. These roles remain regardless of what type of issue you are having. Peer Recovery Professionals do not provide clinical services, give advice, or tell you what to do. They act as a guide as you navigate the complexities of life and/or recovery.




How long until I see improvement after talking to a Peer Support Professional?


That depends. Treatment/support is individual, some individuals see immediate results and some over a period of time and depends on the work you put in. Many people find that they feel a bit better from the first time they talk to someone who has “been there”




Can I switch between Peer Support Professionals?


Yes. Many of the benefits of Peer Support come from the strength and connection of the relationship between the Peer Recovery Professional and the member. Developing a strong connection and trusting rapport is necessary. If a member feels that the Peer Recovery Professional is not a good fit for their particular issue, or even personality, the member can utilize a different Peer Recovery Professional.




What is the difference between peer support and therapy?


Peer Support and therapy are both ‘helping’ services, but that help is provided in many ways.

Peer support focuses on the practical matters of daily life and is focused on recovery. Peer support is provided by people who have their own experiences of living with behavioral health conditions. Peer support may include encouragement, practical assistance, and goal setting. Peer Recovery Professionals use their lived experience to provide empathy, understanding, and role modeling to the people they support. Peer Recovery Professionals believe that each person is the expert on their own recovery. Peer Recovery Professionals are not seen as experts, nor do they provide treatment for behavioral health conditions. Rather, Peer Recovery Professionals walk alongside others in recovery and demonstrate that recovery is possible through sharing their real-life examples.

Therapy is defined as the treatment of mental or psychological disorders by psychological means. Therapists are highly educated individuals who use their clinical knowledge and formal education to help individuals develop better cognitive and emotional skills, reduce symptoms of behavioral health disorders, and cope with various life changes. While therapists typically partner with clients and provide a non-judgmental space for exploring issues, due their education and expertise, there is a natural hierarchy that exists in the therapist-client relationship.




Can I participate in peer support and therapy at the same time?


Yes. Many people find that participating in both services is extremely helpful. Working with a therapist can provide needed therapeutic intervention and exploration of deep issues. Working with a Peer Recovery Professional can help you navigate daily life and the ups of downs of pursuing a wellness/Recovery lifestyle.




How many times should I meet with a Peer Support Professional?


That is up to you. Many of the benefits of peer support come from the relationship aspect of the service. Telehealth Recovery Network recommends a commitment of at least 3 months; however, you can utilize Peer Support Services as often or as infrequent as you would like.




What training do peer support professionals go through?


Peer Recovery Professionals have completed state and/or nationally recognized Peer Support Training Programs. In addition, Telehealth Recovery Network, as part of its Gold Standard of Care, provides ongoing training to Peer Recovery Professionals to ensure that their knowledge and skills level is at the highest level.





Licensed Therapists/Counselors

What types of Counselors are there?


There are many types of therapists and counselors. Each have their own state requisites.

Here is a list of some types that we provide.

Licensed Clinical Social Worker, Licensed Master of Psychology, Licensed Doctor of Psychology, Licensed Family and Marriage Counselor, Pastoral Counselor, Licensed Professional Counselor.




What certifications/credentials do the TRN licensed therapists have?


All TRN’s licensed therapists are licensed in the state in which they practice. All Therapists are at least masters level counseling. For example: LCSW, LPC, LCPC and others.




What training do therapists go through?


Therapists go through schooling and seek a masters or doctoral degree. They also are required to practice under a licensed therapist anywhere between 2,000- 4,000 hours, depending on the state requirements.

TRN Therapists also undergo ongoing in-house training to maintain our Gold Standard of Care.





Confidentiality and Security

Who will my information be shared with?


Your information will be only be shared with providers you meet with on this platform. View our privacy policy here.




Will my university/employer/Group Administrator know that I am utilizing TRN services? Will they have access to my records?


They will NOT know that you (personally) are using the app. They will only be informed of how many users, and not individual names. They will NOT have access to records, same confidentiality standards as individual users. Only statistical data, demographics may be shared and no identifying information.




Will my Telehealth Recovery Network providers be able to speak to my existing treatment providers?


Any requests for sharing records and information should be made directly with your Telehealth Recovery Network provider.




Is telehealth secure?


Yes. We follow all HIPAA, privacy/confidentiality policies.




Will my private information be sold?


No. TRN will not breech any privacy laws. We will not share your Personal Information with a third party, except as required or permitted by law, and your Personal Health Information will not be shared with a third party, except as is described by our HIPAA Notice of Privacy Practices Policy.




How will my information be used?


Your information and updates will be secure and confidential. This information will also provide statistical analysis that will be used for following up on the program and to better help and assist future participants.




What are the technology requirements to participate?


Members are encouraged to use a Smart Device with a working camera, microphone and speakers. These are not required for Live Chat sessions. High-speed internet or cell connection is suggested for a smooth connection.





Providers

How can I become a provider for Telehealth Recovery Network?


Please go to our Career Page for more information.





Wellness Package

Can I purchase a single session with a provider?


Yes. We believe in meeting our members where they are, at any given time in seeking recovery. You may want to “test the waters” in speaking with a provider. We give you the option to select a provider as it gives you the chance to see what their specialty is, and what their passionate about. It may be someone who you can more personally connect and are comfortable. You also have the option to change your provider at any given time. Our core belief is that although you may choose a single session and that may be helpful in time of a crisis, studies prove that continuing support and treatment will give you best results.




Do the wellness packages expire?


While our Individual wellness packages are designed for monthly usage fto ensure proper continuum of care, they will only expire after 12 months. Subscription will need to be renewed if the sessions have been used.




If I purchased a wellness package, can I upgrade to a different package?


Yes, you can upgrade your wellness package at any time. Any left-over sessions on the previous package/subscription will be added to the new subscription.




Can I get a refund for any unused sessions?


Unfortunately, we do not offer refunds for unused sessions. If there is a special circumstance, please reach out to us at subscriptions@telehealthrecovery.com