TELEHEALTH RECOVERY NETWORK PRIVACY POLICY

SCOPE OF THIS POLICY

 

This privacy policy describes the treatment of information provided or collected on the websites or applications where this privacy policy is posted. We follow this privacy policy in accordance with applicable law in the places where we operate. This policy is separate from our HIPAA Notice of Privacy Practices Policy; however, this policy refers to the HIPAA Notice of Privacy Practices Policy as it relates to your health information.

 

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via credit card vendor or a telehealth application platform), the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this privacy policy, and the information the third-party site or platform collects is subject to the third-party site or platform's privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our website. Please also keep in mind that our site or communications may contain links to other sites or applications not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your Personal Information.

 

TYPES OF INFORMATION WE COLLECT

 

We collect Personal Information, including Personal Health Information, and we may use Personal Information to create a separate type of information, aggregate information which removes your identity and allows us to create statistical data.

 

For example, we collect:

 

  • Registration information you provide when you create an account on our portal, such as your first name and surname, location of residence, gender, date of birth, email address, username, and password;

 

  • Transaction information you provide when you purchase a product or service from us, such as your postal address, telephone number, and payment information;

 

  • Information we obtain from a third party, such as a site or platform provider, about use of our applications on third-party platforms or devices.

 

HOW WE COLLECT YOUR INFORMATION

 

We collect information you provide to us when you purchase products or services, register with us, or otherwise interact with us using one or more devices. You may provide information to us in a variety of ways, including by typing or speaking.

 

We collect information through a variety of technologies, such as application program interfaces, and Web beacons, including when you visit our sites.

 

SHARING YOUR INFORMATION WITH OTHER ENTITIES

 

We will not share your Personal Information with a third party, except as required or permitted by law, and your Personal Health Information will not be shared with a third party, except as is described by our HIPAA Notice of Privacy Practices Policy.

 

Please note that once we share your personal information with another company, the information received by the other company is controlled by that company and becomes subject to the other company's privacy practices.

 

When companies perform services on our behalf, like package delivery, marketing and advertising, and customer service, they may receive your personal information; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law; and

 

We may share your personal information with third parties in connection with a transaction, to enforce our Terms of Use or rules, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law.

 

YOUR CONTROLS AND CHOICES

 

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. You may contact us to exercise these options by calling 713-554-2004 or sending an email to  Info@telehealthrecovery.com accordance with applicable law, your controls and choices may include:

 

  • Correcting, updating, and deleting your Registration Information

 

  • Requesting access to the personal information we hold about you and that we amend it as stated in our HIPAA Notice of Privacy Practices Policy

 

Please be aware that collection of certain personal information is mandatory because of the service we provide, but we will make that clear at the point of collection so that you can make an informed decision whether to participate. If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, contact us at [xxx-xxx-xx]

 

PRIVACY OF MINORS

 

We recognize the need to provide further privacy protections with respect to personal information we may collect from minors as it relates to the services provided. When we intend to collect personal information from minors, we take additional steps to protect their privacy, including:

 

  • Notifying Parents or guardians about our information practices with regard to minors, including the types of personal information we may collect from minors, the uses to which we may put that information, and whether and with whom we may share that information;

 

  • In accordance with applicable law, and our practices, obtaining consent from parents for the collection of personal information from their minors

 

  • Giving parents access or the ability to request access to personal information we have collected from their minors and the ability to request that the personal information be changed or deleted.

 

 

DATA SECURITY

 

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical safeguards that are designed to protect information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate technology and methods as appropriate, or as required by law. Please be aware that, despite our best efforts, no security measures are perfect. If you believe that your information has been compromised, contact us immediately at 713-554-2004.

 

CHANGES TO THIS PRIVACY POLICY

 

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

 

 

If you have a comment or question about this privacy policy, please contact 713-554-2004

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© 2021 Telehealth Recovery Network LLC

Telehealth Recovery Network, LLC, its affiliates, partners, contractors, and related entities (collectively “TRN”) provide discount medical and non-medical services to individuals. TRN is not a health plan, third party administrator, healthcare company, insurance company, or benefit program, is not subject to federal insurance regulations, the Employee Retirement Income Security Act (ERISA), the Affordable Care Act (ACA) or any other similar state or federal law. TRN is regulated, where applicable, as a Discount Medical Plan Organization (DMPO) and provides access to services. Services are available only from participating providers and individual customers must pay for the services rendered. If you subscribe as an individual, you may cancel within the first 30 days for a full refund, less a processing fee. If you are subscribed through a group contract, such as through your employer or an organization that has a contract with TRN, only the group may cancel the contract. This is not insurance.. Discount Medical Plan Organization: Telehealth Recovery Network, LLC., Attn: Compliance Department, 10820 Craighead Dr., Houston, TX 77025.

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